Role Responsibilities
 Contact details
Project Management
 Development, project governance, defect Mgt & customer feedback
 Mark Penhaligan
Head of Programme Management
 		01223 851391
07808 320265
[email protected]
Production Management
 Ongoing deliveries & logistics
 Gavin Smith
Production Manager
 01223 656780
[email protected]
Customer Support
 Onboarding, service management, reporting
 David Evans
Customer Support Manager
 		01223 851241
[email protected]
Account Management
 Commercial & contract management
1st level escalation
 James Rankin
Head of Distribution & Partner Sales 		01223 851314
07956 884718
[email protected]
Board Sponsor
 2nd level escalation
 Patrick Caiger-Smith
CEO
 01223 850212
07887 503389
[email protected]
Finance
 Invoicing
 Finance team
 01223 656784
[email protected]
Technical Design Authority
 Product architecture and interoperability
 Ferenc Vanhoutte
Head of Smart Metering Technologies
 [email protected]
Customer Support Helpdesk Support inquiries & incident handling James Singleton
Calum Wilson
Masood Al-Afruz		 via Ecotricity Portal
or
01223 656750